Customer Service Representative
Customer Service Representative – Phoenix Metro
Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative for Phoenix Metro you will support various service centers with portal management and collections.
Job Responsibilities
- Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
- Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
- Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
- Collections – Follow up on delinquent accounts, updates and maintains accurate records of communication, financial records and receivables. Reconciles cash application with open delinquent receivables.
- Portal Management – ensure invoices are updated and loaded into customer portals timely and accurately.
- Must be able to work out of the Tempe and West Phoenix area, the position is 100% on-site at a service center location.