Customer Service Representative

Position Summary:

The primary responsibility of this role will be to act as the first point of contact with external customers. Provide prompt, courteous and effective customer service in processing customer orders. Using either a customer designated computer system or the Weber’s system; the CSR will receive inbound orders, process shipments requests in accordance to any specifications and respond to customer inquiries. Support the safety efforts and customer service requirements.

Essential Job Functions:

Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties that will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is an essential function of the position.

• First point of contact with external customer providing prompt, courteous and efficient customer service. Process all customer orders in accordance to customer specifications
• Process all customer inbound product shipments; enter product into inventory using customer’s computer system or Weber systems
• Receive and processes all order releases, including systems update and customer notification
• Assure proper invoicing of accounts through customer activity reports. Furnish shipping and tracking information to customers as required
• Maintain positive customer relationship by responding to all inquiries and complaints regarding invoices, shipments or inventory counts
• Act as liaison between the warehouse and customer in the administration of customer accounts. Participate in all customer facility visits
• Provide clerical support services as required by customer: generating custom reports and responding to specific needs
• Performs other duties as assigned