Customer Service Representative

William Douglas Management is a fast-growing association management company. We are seeking a highly motivated Customer Service Representative who can multi-task across different communication platforms and who has a passion for customer success to join our Homeowner Services team! This is an onsite position based in our Charlotte, NC office.

Responsibilities and Duties:

• Provide a high level of customer service with courtesy and professionalism
• Communicate effectively with homeowners via phone, email, or chat
• Assist homeowners on their account balances and account inquiries
• Acting as a liaison between community managers and homeowners
• Perform other duties as requested

Education:

• High School diploma or equivalent.
• Associates degree or above is preferred

Requirements:

• At least 2 years of customer service experience
• Previous experience in a fast-paced call center environment or similar role
• Excellent written and verbal communication skills at all levels of the organization
• Resilient and positive attitude while handling many difficult interactions with homeowners
• Fast learner that can adapt to complex situations, to best serve the homeowner
• Proficient in Microsoft Office, including Word, Excel, and Outlook

We offer a competitive salary and benefits! Equal Opportunity Employer.