Customer Service Representative

*Key responsibilities:

1. Act as communication coordinator from the Service Centre towards assigned customers.
2. Manage both EDI and manual customer order entry.
3. Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
4. Communicate with Sales team and Supply Chain Planner and with the customers on a daily basis regarding the supply situation.
5. Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
6. Manage customer returns / RMA and invoice discrepancies.
7. Communicate with the customers regarding order confirmation, shipping and tracking information.
8. Create and send out defined reports to the customers on a regular basis.
9. Occasionally participate to meetings with customers as required.
10. Manage customer forecast communication both internally and externally.
All other duties as assigned.

Knowledge and skill requirements:

1. Good spoken and written English is a must
2. ERP software - Familiar with SAP B1
3. Applicants must be able to operate Microsoft Word and Excel programs efficiently
4. Good problem-solving skills together
5. Ability to communicate effectively and present reports.