Customer Service Representative

Job Description:

Fishman Flooring Solutions, an industry leader and a Top Workplace for seven consecutive years, is looking for the next great addition to our Charlotte, NC team! As a Customer Service Representative, you'll have the opportunity to make a meaningful impact with a growing, stable, and 100% employee-owned company. In this role, you'll help deliver an outstanding customer experience while supporting daily branch operations with a strong focus on efficiency and exceptional customer service.

Why Fishman Flooring Solutions?

- Employee-Owned: Be part of a company where you have a stake in success.

- Competitive Benefits Package: Including health, dental, and vision insurance; paid vacation, holidays, and sick days; profit-sharing bonus plan; retirement/401k; and Employee Stock Ownership Plan.

- Stability and Growth: Join a company with a rich history and a bright future.

- Professional Development: We support continuous learning and offer opportunities for certifications and training.

- Collaborative Culture: Work in a team that values innovation, communication, and mutual support.

- Impactful Work: Your contributions will directly influence revenue growth and customer satisfaction.

About Our Team

Our customer service team plays a critical role in the success of our business. We foster a supportive and respectful environment where teamwork, accountability, and continuous improvement are key values.

The ideal candidate will possess:

• Experience with operating in a customer service capacity to assist sales staff and customers with orders, purchases, questions and problems
• Ability to receive and enter orders, manage order processing, and track order and shipment status
• Address and resolve customer complaints and issues related to orders and warranty claims
• Ability to resolve challenges and process returns
• High level of interpersonal and communication skills
• Maintain a thorough understanding of our products and services
• Basic computer proficiency and excellent data entry skills

Bi-lingual candidates encouraged to apply! Apply today to be considered for this exciting opportunity to grow your career with Fishman Flooring Solutions!