Customer Service Representative

About the role

Join our dynamic team! We're on the lookout for a fun, motivated, and customer-oriented individual to be part of our crew. As a customer service representative, you'll be the voice of our organization, providing excellent service to our members via phone, email, and chat. Come be a part of something exciting!

What you'll do

• Respond to member requests and questions in a timely and efficient manner.
• Resolve member issues in a professional and courteous manner.
• Provide excellent customer service to members via phone, email, and chat.
• Act with a sense of urgency to address member needs.
• Create positive and innovative solutions that enhance the member experience.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office suite.
• Able to type 45 words per minute.

Benefits

• 13 paid holidays, including your birthday and personal preference day, plus up to 3 weeks of paid time off to balance work and life.
• Healthcare package including Medical, Dental, Vision, HSA with a company match, Life and Short-Term Disability, Health Share and a free DPC Memberships.
• Invest in your future with a 401k plan backed by a solid 4% match from us.
• Enjoy the simplicity of bi-weekly paychecks along with the perk of free snacks and regular lunches available onsite.
• Build strong connections with colleagues at our frequent, fun team-building events.