Customer Service Representative客户服务代表
1. Sufficient and proactive communicate with oversea customer in a timely manner to ensure customer satisfaction and maintain good commercial cooperation with customer.
积极主动并且及时有效地与海外客户沟通，确保客户满意度，与客户维持良好地商业合作关系。
2. Responsible for handling customer orders through ERP system, liaise with operational departments, including Sourcing, Procurement, Production, Quality, Technical Support, Warehouse, Logistics departments, to consolidate all the resources to satisfy customer demands and ensure on time delivery.
通过ERP系统处理客户订单，与运营部各部门包括国产化，采购，生产，质量，技术支持，仓库，物流部门，沟通协调相关资源以满足客户需求，确保客户订单准时交付。
3. Monitor forecast from customer, workout key parts planning and timely share forecast/planning to production and procurement without any delay. Any delay or mistake in sharing such information would cause shortages, delay in delivery or additional cost.
监控客户订单预测，制作关键物料需求计划，并及时分享预测/计划信息给生产和采购, 任何信息延迟或者错误提供将会导致物料短缺, 订单延误或产生额外的费用。
4. Work with finance for customer invoice issues, and analysis any possible discrepancy between system and actual deliveries if necessary.
与财务部配合客户发票相关事宜，分析系统数据与实际发货数据之间可能产生的差异。
5. Provide weekly status report and monthly report to customer, host monthly operational meeting with oversea customer.
制作并给客户提供周订单状态表及月度报告, 主持国外客户月度会议。
6. Undertake other tasks assigned by department and backup other team members when necessary.
负责部门安排的其它工作，必要时支持部门其它同事的相关工作。
1.Bachelor degree, major in international trade, Logistics or relevant.
本科学历, 国贸、物流等相关专业
2.3 years’ previous experience in customer service/support or Logistics.
3年客户服务/支持或物流相关工作经验
3.Excellent communication and coordination skills, good teamwork skills, responsible, diligent, and details oriented. Can handle work independently as a faster learner.
优秀的沟通协调能力，良好的团队合作精神，工作认真细致负责任, 学习能力强并能迅速独当一面
4.Fluent in written and spoken English
流利的英语书面及口语能力
1. Position available for start-up as soon as possible.
职位就绪，可即刻入职。
2. Probation period: 6 months.
试用期：6个月。