Customer Service Representitive

Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.

POSITION TITLE: Customer Service Representative

POSITION REPORTS TO: Customer Service Manager

DESIRED EXPERIENCE: 3 months to 1-year Customer Service or Insurance Experience

JOB TYPE: Full-Time, Non-Exempt

LOCATION: Home Office, Remote

JOB SUMMARY:

Answer inbound customer calls, process policy maintenance requests, and update policy information.

ESSENTIAL FUNCTIONS & KEY RESPONSIBILITIES:

• Answer inbound phone calls pertaining to policies issued by Beneficial Life.
• Provide accurate and satisfactory answers to customer questions and concerns.
• Process policy maintenance requests and other workflow items.
• Ability to navigate and utilize the organization’s computer systems.
• Ability to learn, follow, and tech-established procedures
• Work in compliance with Company policies and procedures
• Maintain strict confidentiality.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Ability to communicate effectively with customers using standard telecommunications and computer equipment.
• Good organizational, prioritization, written, verbal and time-management skills.
• Proficient computer skills with the ability to learn new software.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent
• Three months to one-year customer service or insurance experience preferred
• Basic math and general analytical skills
• Excellent written and oral communication
• Proficient in Microsoft Office Suites
• Proven experience with customers and general office procedures

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

BENEFITS

• Competitive wages
• Health (medical, dental, vision, life, LTD, etc.) insurance
• Retirement savings plans, with company match
• Flexible PTO plan
• Paid maternity and parental leave
• Up to 12 paid holidays per year