Customer Service Research Rep

This is not a typical customer service role. We are seeking a high-energy investigator who treats every account setup as a critical project. You will manage complex variables such as pricing structures, software-driven instrument configurations, and technical specifications—requiring both technical aptitude and exceptional attention to detail. The ideal candidate can seamlessly pivot between deep technical analysis and urgent customer needs without missing a beat.

Key Responsibilities

Technical Onboarding & Research

• Conduct in-depth research for new and existing customer account setups
• Ensure all technical specifications are accurate and properly configured

Financial Precision

• Manage and audit pricing concessions
• Maintain strict billing accuracy—small errors have big impacts

System Integration (CRM & ERP)

• Maintain data integrity across CRM and ERP systems
• Ensure alignment between customer-facing requests and backend configurations

Workflow Agility

• Transition quickly between technical audits and customer inquiries
• Thrive in a fast-paced, high-demand environment

Information Retention

• Track detailed account nuances and configurations with strong memory recall