Customer Service/ Sales Associate

ABOUT THE COMPANY

Arjobex America, Inc. is a world leader in the production and sale of synthetic paper under the brand name of Polyart®. This highly specialized paper is based on biaxially oriented, high-density polyethylene with a print receptive coating. The resulting paper-like product has excellent printability and high durability. Its uses include self-adhesive labels, in-mold labels, tags, maps and technical manuals. Arjobex has worldwide sales and operates manufacturing sites and R&D centers in Europe and North America.

POSITION SUMMARY:

This position is primarily responsible for analyzing, editing, interpreting, and processing service customer inquiries, orders, correspondence, faxes, and telephone calls varying in nature and scope relative to order status such as delivery dates, order changes, product application, complaints, etc.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

CUSTOMER SERVICE:

· Attracts potential customers by answering product and service questions; suggesting information about other products and services.

· Opens customer accounts by recording account information.

· Maintains customer records by updating account information.

· Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

SALES ASSOCIATE:

· Handle phone/fax orders and inquiries from customers and communicate expectations to production.

· Assist with completion and distribution of sales quotes.

· Call on existing customers who haven’t placed recent orders.

· Prospect and build a sales pipeline for the outside Sales Managers via outbound calling, email communications, and other direct marketing methods.

· Qualify all sales leads, allocate as appropriate, and drive leads through the sales process by initiating face-to-face appointments with outside sales team.

· Consistently log and record each-and-every outreach made, producing regular activity reports as requested.

· Assist with and monitor shipments of samples/printed material.

· Coordinate and distribute daily reporting tools to management.

• Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives.
• Assist with makeup and organization of department files and material.
• Complete requested tasks from Sales staff acting on behalf of management.
• Perform any other duties as delegated by management.

SUPERVISORY RESPONSIBILITIES:

This position has no supervisory responsibilities.