Customer Service & Sales Chat Representative (Non-Voice)

Job Summary

We are looking for customer-focused and sales-driven individuals to join our team as Customer Service & Sales Chat Representatives. In this non-voice role, you will assist customers through chat, resolve billing inquiries, recommend products and services, and help drive customer satisfaction and sales performance.

Key Responsibilities

• Provide customer support through chat channels.

• Address and resolve billing-related concerns and inquiries.

• Promote and sell products, services, and package upgrades based on customer needs.

• Maintain high levels of customer satisfaction and loyalty.

• Meet quality, productivity, and sales performance goals.

• Handle multiple customer interactions simultaneously while ensuring accuracy and professionalism.

• Deliver exceptional service while balancing customer experience and sales objectives.

Qualifications

Education

• High school diploma or GED required.

Required Skills

Communication & Customer Service

• Strong written and verbal communication skills.

• Customer-focused mindset.

• Excellent active listening and probing skills.

• Ability to build rapport and demonstrate empathy through chat interactions.

• Ability to follow established processes and scripts while maintaining a natural communication style.

Sales & Performance

• Strong sales aptitude.

• Goal-oriented with the ability to meet productivity, quality, and sales metrics.

• Results-driven and motivated to achieve performance targets.

Problem Solving & Adaptability

• Strong analytical and problem-solving skills.

• Ability to identify customer needs and provide appropriate solutions.

• Adaptable to changing processes, systems, and business requirements.

• Open to coaching and continuous improvement.

Professional Attributes

• High level of integrity and accountability.

• Strong sense of ownership and responsibility.

• Ability to work effectively under pressure.

• Strong time management and multitasking skills.

• Detail-oriented with excellent organizational skills.

• Resilient and capable of handling challenging customer situations professionally.

All your information will be kept confidential according to EEO guidelines.