Customer Service / Sales Executive (IT Product Specialist)
Salary: $3,000 – $4,500 per month
JOB RESPONSIBILITIES:
Identify, develop, and secure new business opportunities
Generate leads through cold calling, networking, referrals, digital platforms, and industry events
Understand customer business requirements and propose suitable technology solutions and services
Prepare quotations, proposals, tenders, and sales contracts in a timely manner
Follow up on quotations, proposals, and outstanding sales opportunities through regular customer engagement and chaser activities
To sell IT products and services
IT Hardware e.g. Laptop/Desktop/Server/Computer Accessories
IT Software e.g. Microsoft/Adobe/Autodesk
IT training courses and maintenance service
Use of MYOB, CRM, and HubSpot
Coordinate with technical, pre-sales, marketing, and customer support teams to ensure successful project delivery and customer satisfaction
Coordinate with purchasing department on sales orders
Attend exhibitions, seminars, webinars, and industry events to promote the company's products and services
KEY DIFFERENCES:
Customer Service
Focused on supporting and retaining existing customers
Building customer relationships through answering inquiries and managing customer complaints to ensure a positive experience with the company's products or services
Sales Executive
Focused on attracting new customers and increasing business growth
Identify potential customers, present solutions, negotiate deals, and work toward achieving sales target
Achieve monthly, quarterly, and annual sales targets and key performance indicators (KPIs)
Entitled to commissions and incentives
REQUIREMENTS:
IT Product Knowledge
Entry level applicants are welcome to apply
Applicants with relevant experience in IT Sales may be considered for a Senior Sales Engineer / Assistant Sales Manager position
Singaporean or candidates who reside in Singapore are preferred to apply