Customer Service / Sales Executive (Voice Process)
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Summary
We are seeking a dynamic Customer Service and Sales Executive to join our IT Services team, where you will play a pivotal role in driving revenue growth and ensuring exceptional client satisfaction. This position is centered on managing voice-based interactions, requiring you to effectively handle customer inquiries while actively identifying opportunities for sales expansion and account retention. The ideal candidate will serve as the primary point of contact, fostering strong relationships and resolving issues promptly to uphold our organization's reputation for excellence in the technology sector.
Responsibilities
- Engage with clients via voice channels to address inquiries, resolve technical or service-related issues, and provide accurate information.
- Proactively identify opportunities to enhance client accounts through strategic upselling and cross-selling of relevant services.
- Monitor and work towards meeting daily, weekly, and monthly sales targets and performance metrics.
- Manage and maintain detailed records of customer interactions and transactions to ensure data accuracy and compliance.
- Analyze customer needs to deliver tailored solutions that align with their specific requirements and business goals.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution for a seamless customer experience.
Requirements
Requirements:
- Possess a minimum of one year of professional experience in a customer-facing role, preferably within the IT services or sales domain.
- Demonstrate proven proficiency in voice process operations, including clear communication and active listening skills.
- Exhibit strong capabilities in relationship management and the ability to build rapport with diverse client bases.
- Show a track record of achieving sales quotas and successfully executing upselling strategies.
- Display excellent problem-solving abilities with a logical approach to troubleshooting and resolving customer complaints.
- Maintain a professional demeanor and adaptability to handle high-volume call environments effectively.