Customer Service/Sales Support

• Manage large amounts of incoming phone calls
  
• ​Generate sales leads
  
• Identify and assess customers’ needs to achieve satisfaction
  
• Build sustainable relationships and trust with customer accounts through open and interactive communication
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Meet personal/customer service team sales targets and call handling quotas
  
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  
• Keep records of customer interactions, process customer accounts and file
  
• Good with software and quotation
  

Requirements