Customer Service & Sales Support Specialist
Description
Naturipe Farms | Woburn, MA | Full-Time | On-Site
About Naturipe Farms
Naturipe Farms is a grower-owned producer of fresh berries and other wholesome, good-for-you produce. Our partnership of highly respected berry growers is committed to delivering the freshest, best-tasting products to customers every day.
Sustainability, quality, collaboration and supporting our grower partners are at the heart of what we do. We're looking for talented people who want to be part of a collaborative, high-performing team where their work has a direct impact on our customers and sales organization.
About the Role
Naturipe Farms is looking for a Customer Service & Sales Support Specialist to join our Woburn, MA team.
This is a key customer-facing position supporting our sales organization and customers. You'll be responsible for accurate order entry, order management, customer communication, reporting and coordination with our sales team, warehouse, cooler network and grower partners.
The ideal candidate is highly organized, detail-oriented and comfortable working in a fast-paced environment where priorities can change quickly. You should enjoy solving problems, communicating with customers and working with multiple teams to make sure orders are accurate and delivered on time.
This is an excellent opportunity for someone with experience in customer service, sales support, order entry, order management, office administration or the produce/food industry who is looking for an opportunity to grow.
What You'll Do
Customer & Sales Support
• Serve as a primary point of contact for customers and the sales organization
• Assist with sales orders, order entry, order follow-up and customer confirmations
• Communicate with customers by phone and email regarding orders, changes and delivery information
• Support Account Managers and the sales team with day-to-day customer needs
Order & Inventory Management
• Enter and maintain customer orders with a high level of accuracy
• Coordinate daily and weekly inventory and order requirements with growers and the cooler network
• Communicate with sales, warehouse, cooler and grower teams to resolve order and delivery issues
• Maintain accurate product and item information
Systems & Documentation
• Manage transactions through systems including I-Trade, Foodlink, Procurant and ADX
• Coordinate COS and phytosanitary documentation for Canadian shipments
• Maintain advertising and promotional files and support demand planning activities
• Prepare reports, documents and other materials for company leadership
Administrative Support
• Provide administrative support for the Woburn office
• Assist the President and Executive Team with reports, documents, memos and other projects
• Assist with collection of short pays and other customer-related activities
• Take on additional responsibilities as needed to support the team