Customer Service Seafood Rep (Part-Time)

Four Star Seafood is a leading provider of fresh, high-quality seafood to restaurants, chefs, and consumers in the Bay Area. We are passionate about the ocean and committed to sustainable practices. We like to think of ourselves as hospitality-focused fishmongers, and part of a close-knit team that supports each other through each day.

Do you love fresh seafood? Are you a customer orientated team player who takes initiative and loves problem solving? If so, come join our dynamic and growing company!

Responsibilities:

• Manage incoming/outgoing calls, providing exceptional customer service to internal departments, customers, and restaurants.
• Receive and handle customer concerns, providing appropriate solutions and alternatives within company standards and policies to ensure timely resolution.
• Receive, process, and enter orders into the company ordering system.
• Review and proof all orders for accuracy.
• Assist with order pick-ups for from wholesale and retail clients.
• Print invoices, maintain records, and assist with requests from the Operations Teams.
• Provide delivery updates to wholesale and retail clients.
• Follow communication procedures, guidelines, and all company policies.