Customer Service Service Delivery Center
Posted Updated
Role summary
A user support and operations role in Stripe's Mexico City Delivery Center, focused on resolving business users' issues, improving processes, and supporting critical workflows with global teams.
Key responsibilities
- Troubleshoot and resolve external users' issues.
- Identify process improvements that help operations scale and improve the user experience.
- Collaborate across teams to improve products and product messaging.
- Partner with global operations specialists and process owners to run critical workflows.
- Help build a new team and its operational culture.
What candidates need
- Experience in customer service or user-facing operations.
- Strong written and verbal communication, critical thinking, and problem-solving skills.
- A user-first approach and an interest in learning technical products and processes.
- Organization, initiative, prioritization, and cross-team collaboration skills.
User support expertise and experience with projects or process improvements are preferred.
Location and schedule
- 100% in-office in Mexico City, as specified for Stripe Delivery Center roles.
- Daytime shifts, from morning through early evening.
- Occasional weekend work, with a weekday off in exchange.