Customer Service & Service Desk Support
Posted Updated
Summary
A customer service and service desk role at an Australian telecommunications provider in Melbourne, handling mobile orders, activations, SIM replacements and service changes. The person responds to enterprise and government customers via Salesforce, email and phone.
SMAART Recruitment is partnering with an established Australian telecommunications provider to recruit a Customer Service & Service Desk Support for their Melbourne team. This is a varied, hands-on role supporting enterprise and government customers with mobile orders, service requests and day-to-day telecommunications needs. The role Process mobile orders, activations, SIM replacements and service changes Respond to customer requests through Salesforce, email and telephone Coordinate mobile pr…