Customer Service Specialist 24/7 (Polish native)
You will provide comprehensive customer service to PayU customers via phone, email and live chat in a 24/7 and weekends system. You will respond to inquiries, resolve problems and register complaints. You will manage customer databases in the operating system and verify and identify contacting customers while substantively recognizing the reported problem. You will record and forward requests to other operational departments and communicate with other company teams to effectively and comprehensively resolve issues raised by customers.
Responsibilities
- Support PayU customers via phone, email and live chat in a 24/7 and weekends system
- Manage customer databases in the operating system
- Verify and identify contacting customers and substantively recognize reported problems
- Record and forward requests to other operational departments
- Communicate with other company teams to effectively and comprehensively resolve customer issues
Requirements
- Minimum secondary education
- English language at minimum B2 level
- Very good knowledge of the Polish language both in speech and writing
- Ability to formulate thoughts clearly in written form
- Good working knowledge of the Office package (Word, Excel, PowerPoint)
- Minimum six months of experience in Customer Support
- Communicativeness
- Ability to work as part of a team
- High personal culture
- Ability to build a positive company image
Benefits
- Benefits package customizable in the MyBenefit system
- Series of training
- Hybrid work model
- Quarterly bonus