Customer Service Specialist (62537)

Join a Legacy of Excellence and Growth!

Since 1949, our company has built a reputation for stability, innovation, and delivering best-in-class foodservice equipment. We foster a culture of collaboration, integrity, and a growth mindset, where continuous development of our people, processes, and products drives success. Through empowerment, recognition, and development, we create opportunities for career advancement and personal growth. Here, teamwork is the foundation of our achievements—when you join us, you become part of a united team shaping the future. Bring your talent and passion and grow with us as we win together.

The Customer Service Specialist II serves as the primary account support representative for assigned business customers and distributors. This position is responsible for managing customer accounts, processing and monitoring orders through an ERP system, coordinating with manufacturing, production, logistics, and supply chain teams, and ensuring timely and accurate order fulfillment. Success in this role requires experience supporting B2B customers within a manufacturing, industrial, OEM, distribution, or supply chain environment. The ideal candidate possesses strong account management skills, understands complex order processing, enjoys building customer relationships, and has the desire to grow into increasingly responsible customer-focused and commercial roles.

This position is on-site.

Major Accountability

• Account management responsibilities for assigned customers
• Enters, monitors and tracks customer purchase orders and communicates status to customer.
• Provides “Best in Class” customer support and services to our customers

Key Tasks & Responsibilities

• Address incoming calls from customers and representatives and will handle all aspects of assigned accounts.
• Acts as liaison between customers, production and distribution departments related to specific customer.
• Provide account management for assigned customers, including monitoring stocking agreements to ensure appropriate stock is maintained, enter blanket orders to meet stocking agreements, and monitor lead times to ensure orders are entered timely.
• Foster strong relationships with customers, providing regular communication to multiple levels of the customer’s organization.
• Enters and tracks orders in our information/processing system.
• Aware of the status of account sales orders, product lead times, delivery schedules, equipment returns and replacements.
• Communicate clearly with customers through telephone and email, including inquiries and complaints about products and services. Required to take ownership of the customer’s account until a question is answered or an issue is resolved.
• Use sound judgement to resolve customer issues and in some cases offer replacement or upgrade accessories within the established dollar value range.
• Assist in training and mentoring less experienced Custom Service team members.
• Consistently operate in a manner that aligns to the Company Core Values.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.