Customer Service Specialist (7 Month Contract/Up to $6000)

Customer Service:

• Managing Order of Key Customers for the respective Division. Handling customer transactions relates to order status, inquiries, back orders, proofs of delivery, expedition support. Support to resolve order or return issue raised from customers.
• Order and Return Management according to Division's Customer Service Instruction on operational manual. Adjust Order in Corporate ERP (SAP/Oracle) system, shipment mode changes, monitor shipment schedule, coordinate with suppliers, planners , Logistic/Distribution Center for timely replenishment.
• Support for new system migration and integration for all Division's orders.
• Reviewing purchase order requirements to ensure compliance with Corporate terms & conditions.
• Ability to pick up call and using Salesforce for resolving customer complaints relates to order management.

Your Skills and Expertise
To set you up for success in this role from day one, requires (at a minimum)the following qualifications:

• Good knowledge of order management systems, preferable SAP or Oracle system experience.
• Good interpersonal skills, flexible and adaptable
• Capable to respect deadlines, maintain data accuracy
• English fluency

Additional qualifications that could help you succeed even further in this role include:

• Disciplined, organized.
• Resilient
• Good analytical capacity

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No.R22109454 (Malcolm Lee Jun Hao)

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