Customer Service Specialist - 8A-5P

Job Summary:
The Customer Service Specialist is responsible for processing parts and service phone calls and emails, data
entry/retrieval, and analyzing various reports. They will process complaints and issues related to products and/or
services. They will adhere to all Bandit safety, quality, inventory and production guidelines, standards, policies, and
procedures.
Duties and Responsibilities:
• Respond to customer queries, such as email or phone call.
• Maintain a polite, helpful, and professional manner at all times.
• Familiar with products and services to relay accurate information to customers.
• Communicate with internal/external individuals to resolve issues.
• Use computer for various applications, such as databases management and word processing.
• Create, maintain, and enter information into databases.
• Recognize when there is a problem or issue and let the appropriate authority know.
• Set up and/or manage paper or electronic filing systems, recording information, updating paperwork, or
maintaining documents such as correspondences.
• Other duties as assigned.
Qualifications and Education Requirements:
• Excellent written and verbal communication skills
• Excellent communication and customer service skills.
• Sales background preferred.
• Proficient computer skills
• Two (2) or more years of experience in related position preferred, but not required.
Physical Requirements:
• Frequently sit for extended periods of time
• Occasionally stand, walk, push, pull, stoop, pinch, grasp, and/or bend
• Requires employee to occasionally work both inside/outside in heat/cold, and/or wet/humid conditions.
• Occasionally required to use personal protective equipment (PPE) to prevent injury.
• Occasionally lift 30 pounds