Customer Service Specialist

Salary: 50K/Year+5% Bonus

Fluent in Mandarin, Cantonese, English as you will need to manage stakeholders using these languages.
Office: CBD
Work arrangements: Hybrid

How You'll Make An Impact

• Customer Engagement: Answer inbound calls and respond to emails with a professional attitude, adapting communication style to individual customer’s personality and situation.
• Problem Resolution: Act as a single point of contact for problem-solving, including billing questions, payments, and account maintenance.
• Technical Support: Troubleshoot and guide customers through WEX online platforms and mobile applications.
• System Navigation: Effectively multi-task by utilizing multiple different systems simultaneously to provide the fastest resolution.
• Security & Compliance: Maintain strict adherence to corporate security measures, company policies, and (for Health/Cobra roles) HIPAA guidelines.
• Documentation: Maintain accurate, detailed records of all interactions within the CRM (Salesforce).
  
  

· Experience You'll Bring

Language requirements: English, Mandarin, Cantonese(Must) as you need to engage related stakeholders.

• Education: High School Diploma or Degree.
• Technical Skills: Solid computer and keyboarding skills; proficiency with Google Suite or Microsoft Office.
• Availability: Willingness to work a flexible schedule, which may include weekends, holidays, and occasional overtime.
• Background: Must successfully pass a background check.