Customer Service Specialist (Beauty & Aesthetics Industry)

Job Description

• Industry/ Organization Type: Medical Aesthetic
• Experience in Beauty, Wellness or Aesthetic industry is a MUST
• Position Title: Customer Service Officer Specialist
• Working Location: Orchard (near MRT)
• Working Hours: 5.5 Days, Mon – Saturday (10am – 7pm), Sunday (Off)
• Salary Package: Basic Salary + Group Commission + Variable Bonus
• Duration: Permanent

Key Responsibilities:

• Manage incoming calls, messages, and inquiries via all social media platforms, emails, and other communication channels.

• Provide accurate, valid, and comprehensive information about our treatments and products to patients and potential clients.

• Assist customers in scheduling appointments, making changes to appointments, and providing reminders.

• Collaborate with the operation team to ensure customer queries are addressed.

• Maintain patient confidentiality and adhere to data protection regulations.

• Keep records of customer interactions, process customer accounts, and file documents.

• Calling of leads to book appointment and ensure appointment is turned up.