Customer Service Specialist Bilingual (Spanish) | Onsite - BGC Taguig
Work Setup: 100% Onsite (BGC Taguig)
Work Schedule: Night shifts, shifting schedules and split-offs as necessary; working on holidays and weekends as needed
Requirements:
- Finished at least 2 years in college without back subjects
- Must be have at least B1 proficiency in Spanish with online or physical certificate as proof
- With at least 1 year of customer-facing work experience from any industry for foreign applicants, or at least 1 year of BPO experience as a Spanish speaker for local applicants
- Customer Service experience is a huge advantage but not required
- Proficient English communication skills
- Amenable to work 100% onsite at BGC, Taguig
- Ideal candidates are those living nearby for easy and convenient commuting
- Open to working predominantly on night shift with highly possibility for shifting schedules, split-offs and holiday or weekend shifts as needed
- Highly attentive to detail with excellent problem-solving abilities
Responsibilities:
- Provide prompt, personalized support via calls, emails, or chat, adhering to SOPs for a positive customer experience.
- Research solutions to resolve issues, educate clients, and promote products and services.
- Identify customer needs and offer tailored solutions.
- Navigate online platforms efficiently, stay updated on product info, and comply with company policies and regulations.
- Meet KPIs and SLAs to ensure high client satisfaction.
- Follow program procedures while managing assigned and ad hoc tasks effectively.
As published by workable
First name, Last name, Email, Phone, Address, Education, Experience, Summary, Resume, How did you know about this position?, How many months of BPO experience do you have?, Please indicate the exact number of BPO experience you have in months (i.e. 36). If not applicable, indicate 1., Based on your prior BPO experience, please select ALL lines of businesses that you've already supported below. For those without experience, please select N/A., What is your highest educational attainment?, What course/s did you take up in college and/or in TESDA? List down all that applies (i.e. BS Accountancy, Manufacturing). If you did not reach college or take a TESDA course, kindly indicate N/A., Which location are you residing in? (City of Residence), Which location do you prefer working in?, When is the soonest you are available to start working?, How much was your last monthly compensation package (in PESO)? (i.e. 16000), How much is your expected salary (in PESO)? (i.e. 18000), What time between Mondays to Fridays, 9am to 5pm, are you available for a phone call?