Customer Service Specialist
Join us at BOXABL, the most exciting tech start-up on the planet, located in fabulous LAS VEGAS, Nevada. You'll receive a great salary and benefits package and work in an amazing hi-tech studio environment. At BOXABL, we value hard-working and dedicated individuals who thrive in fast-paced, ever-changing environments. If you're only interested in work-life balance, please don't apply. However, if you want to live a life with real purpose, work alongside a wildly talented group of professionals to make a real difference, join us as we work to solve the national housing crisis.
Job Summary
The Customer Service Specialist serves as part of the front line of BOXABL, delivering exceptional support and creating positive customer and investor interactions across all communication channels. Responsibilities include handling inbound/outbound phone calls, text messages, emails, support tickets, social media inquiries, and other customer and investor interactions; providing accurate and timely information; and maintaining a thorough understanding of BOXABL's products, services and processes to deliver an exceptional experience.
Job Duties and Responsibilities
- Serve as the initial point of contact for customers, investors and potential partners across phone, email, text, support tickets, social media and other communication channels.
- Deliver exceptional service by responding to customer, investor and potential partner inquiries professionally, accurately, and in a timely manner.
- Identify customer intent and direct sales-related opportunities to Home Advisors.
- Route other requests to the appropriate departments when necessary.
- Maintain detailed CRM documentation on all communications.
- Assist in maintaining and improving Knowledge Base, FAQs, and AI training content to enhance customer self-service and automated support.
- Ensure all communications reflect BOXABL's brand values, professionalism, and commitment to delivering an outstanding experience.
- Assist the front desk (FAB) staff as needed to ensure full coverage.
- Support special projects and cross-functional initiatives as assigned.