Customer Service Specialist

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Job Description

Shape the Future of Consumer Experience

At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.

Join us in our exciting quest to build the future home!

What you’ll do:

• Providing customer service to the dedicated customers;

• Dealing with all requests of the customers;

• Managing order-to-cash process and direct deliveries orders;

• Managing phase out/phase in process during order management;

• Checking product availability of the orders;

• Coordination with sales, demand planning, logistics and credit controllers;

• Coordination of activities with customer service & DP;

• Managing return and refusal according to Electrolux standards and policy;

• Working in Electrolux systems & tools (e.g. SAP, CRM,etc.)

Requirements & Qualifications:

• Previous experience in customer service area.

• Passion for delivering an excellent customer experience and achieving results.

• Good knowledge of SAP and strong proficiency in MS Office.

• A proactive, adaptable, and energetic approach to work.

• Strong verbal and written communication skills

• Ability to learn quickly and adapt to a fast-paced, changing environment

• Open-minded, collaborative, and proactive approach to work

• Strong problem-solving skills and attention to detail

Benefits include:

• Extensive learning and development opportunities.

• Friendly and inclusive work environment.

At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.

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