Customer Service Specialist & Estimator
Position: Customer Service Specialist & Estimator
Hours: 8:00AM – 5:00PM
Job Description
- Greet and direct customers, building strong relationships by effectively responding to all calls, emails, text messages, walk-in business, CCC communication, and written correspondence.
- Communicate and coordinate estimate appointments, repair appointments, rental cars, deductible payments, repair updates and other customer needs.
- Effectively document vehicle damage via photos and notes, providing written estimates to customers and insurance when requested.
- Track, manage, and convert all repair opportunities while proactively guiding customers through the repair process to secure sales.
- Manage and close all self-pay repair orders, ensuring accuracy and customer satisfaction.
- Answer and direct incoming phone calls professionally and efficiently.
- Oversee all incoming office emails and communicate them with appropriate personnel in a timely manner.
- Build and maintain customer files, including key tags, insurance information, authorization forms, and OneDrive E-Folder documentation.
- Cross-train and cover Claims Specialist duties when necessary.
Benefits
- 100% paid Employee Health Insurance.
- 100% paid Employee Dental Insurance.
- Paid time off
- 401k Retirement offered with up to 4% match.