Customer Service Specialist
Fault Management Specialist-Core delivers support services to customers including but not limited to 24x7x365, remote and on-site activities for product technology, solutions, and complex networks during the Care phase. Complies with the standard and emergency case handling processes.
• Autonomously performs tasks with a moderate level of guidance and within guidelines and policies.
• Analyses factual information and possible solutions, makes independent judgments, decisions and recommendations and solves a range of straightforward problems through knowledge and professional experience.
• Supports transfer of concepts for professional direction of own organisational unit into actionable measures.
• Provides informal guidance and support to new team members with regard to the procedures to follow and the specific tasks required to perform the job effectively.
• Develops customer relationship on day-to-day basis.
Good-To-Have:
- Bachelor's degree with 8+yrs of experience in Node Type-Huawei/ZTE IMS, TAS, SSS, UPCF, RCP, CFX, SBC, iMG, CG, Cloud.
- Handling Customer Issue& provide proactive support.
- Experience in software Update Management (SUM) handling.
- Analyze, prepare, implement, and verify the configuration and integration of a Node/network/system
Emergency Handling.
Good-To-Have:
- Knowledge in Software Update Management, including planning, execution, and support of software upgrades and patches.
- Knowledge of Huawei/ZTE IMS Core Network Elements.
- Network Integration Skills, including configuration, integration, verification, and troubleshooting of telecom nodes and systems.