Customer Service Specialist Fleet Operations (m/f/d)

Fleet Logistics operates across Europe, providing high‑quality operational and strategic fleet solutions. Joining us in Prague means becoming part of a passionate, collaborative, and international team where you can grow, take responsibility, and continuously develop your skills in fleet management and data-driven operations. Start immediately and help us shape mobility with impact.

Your Responsibilities:

You will be responsible for a wide range of operational and administrative tasks within fleet management. Your work will directly contribute to higher customer satisfaction and the continuous optimisation of internal processes.

Fleet Management

• Independently manage an assigned vehicle fleet

• Monitor deadlines and key dates for customer fleets with a high level of accuracy

• Track vehicle entries and exits throughout the lifecycle

• overall support of account management

Order & Contract Management

• Request quotations in line with customer‑specific framework agreements

• Order vehicles from dealerships and coordinate follow‑up activities

• Request, monitor, and manage leasing contracts

• Organise vehicle registrations in cooperation with external partners

• Order fuel cards and manage related administrative processes

• Physically handing over, collecting and relocating vehicles when required.

• Perform additional administrative tasks related to fleet operations

Qualifications

This is your profile to be successful in this role:

• Minimum 2 years’ experience in Fleet Management with back-office and support positions

• Excellent communication skills in Czech, written and verbal,

• Valid category B driving licence and confidence in driving passenger vehicles.

• an University Degree would be a plus

• Native Czech language skills & excellent level of English (both written and verbal)

• proficient in Excel

• proven track of being a quick learner that is enthusiastic, "hands-on" and has a "can-do" attitude

• dedicated and committed to a positive customer experience

• reliable and accountable team player.

• highly organised and have excellent planning skills and love detail

Your Benefits

We appreciate what our employees achieve. Our recognition goes beyond salary – with modern benefits that support you individually.

• Permanent full‑time contract (40 hours/week)

• 5 weeks of paid annual leave

• 5 sick days on demand

• International working environment

• Hybrid working possible after the probation period (contingent on business requirements- 2 days/week working from the office is mandatory)

• Meal vouchers / Lunch card

• Train with a Multisport Card.

• Contribution to a pension plan

Salary Package

fixed salary CZK 35,000 - 45,000 gross per month depending on the candidate's experience and qualifications PLUS bi-annual performance bonus scheme