Customer Service Specialist
Posted Updated
Forest River, Inc., the Nation’s largest manufacturer of Recreational Vehicles, Cargo Trailers, Transit Buses and Boats has an immediate opening.
Responsibilities
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.
Responsibilities
- Provide customer service and technical support to both our retail and retail base via phone, email, written correspondence and fax
- Provide a variety of supporting roles for the Customer Service department
- Participate in cross-training of tasks with in department
- Process dealer's parts orders and Warranty Claims
- Answer questions regarding claims via phone/email
- Record retention and reporting
- Miscellaneous office duties
- Learn product like from frame to final
- Attention to detail and accuracy
- Intermediate computer skills, familiar with Microsoft Office programs
- Prefer a certain familiarity or general knowledge of RV, Buss or Commercial Vehicle parts, or an understanding of electrical/technical systems
- Must have excellent written and verbal communication skills
- A desire to provide extraordinary customer service to the dealer/customer network
- Able to work within a group and transition between responsibilities given
Forest River offers a stable work environment that is fast paced. Our employees enjoy a highly competitive Wage and Benefit Package. We are looking for dedicated individuals with experience in the Industry as well as other Manufacturing Processes.