Customer Service Specialist

Open 29d

Job Responsibilities:

Fulfill and support sales orders
Track and follow up closely with Sales and customers on back-orders’ status
Provide customer support. Attend to all customers’ inquiries and provide assistance as and when necessary.
Advise customers on Stock available and lead time
Coordinate and expedite with factories and internal departments on customer orders and delivery matters.
Monitor factories schedule and update according in Oracle
Coordinate with Sales and customer on quality issues and good returns, etc.
Coordinate with Sales and customer for Calibration completion and training and license , etc.
Coordinate with Customer to arrange shipment in month end
Coordinate with Finance department on customer payments
Issue credit notes to customers
Liaise with English and Chinese speaking customers.
Support internal and external audit requests.
Participate in quarterly cycle count and annual stock take
E- Filing of Purchase PO and other sales related documents
Prepare Purchase Order / Internal Requisition
Knowledge of Oracle is added advantage
Good Communication skills & fast learner

See also