Customer Service Specialist - French Speaker
If you have experience in customer service operations, order management, and SAP, and you are looking to grow in an international and fast-paced environment, this opportunity could be a perfect match.
You will join a well-established international company based in Hospitalet de Llobregat. For confidentiality reasons, the client's name will not be disclosed during the initial stages of the process.
In your day-to-day, you will be responsible for:
- Managing the Order to Cash process for customers.
- Handling customer orders (entry, validation, and follow-up).
- Monitoring product availability and coordinating with Logistics.
- Managing administrative and logistical incidents, ensuring timely resolution.
- Overseeing invoicing processes and credit notes.
- Monitoring collections and ensuring compliance with payment terms.
- Ensuring service quality while building strong and long-lasting customer relationships.
You're the person we're looking for if you have:
- Customer Service (preferably B2B)
- Order Management / Order-to-Cash processes
- Billing / invoicing
- Experience working with SAP (essential or strong plus)
- Native or near-native level of French, plus advanced English
- Strong communication and customer-oriented mindset
- Good analytical skills and attention to detail
- Ability to manage processes and work cross-functionally
- A proactive attitude and problem-solving mindset
Offer:
- Permanent contract.
- Competitive salary, depending on experience.
- Hybrid model: 2 days remote / 3 days in the office.
- Flexible working hours (Mon-Thu flexible start, and short working day on Fridays).
- International environment with structured onboarding and training.
- Meal allowance.
- Gym access.
- Product discounts.