Customer Service Specialist Ft Bragg ID Services
D2 Government Solutions Customer Service Specialist Ft Bragg ID Services
Site Security Manager
Position Type: Full-Time
Location: Fort Bragg, North Carolina
Position Overview
D2 Government Solutions is seeking Customer Service Window Specialists / Verifying Officials to support ID Card Services at Fort Bragg, North Carolina. This role provides front-line customer screening, check-in, and eligibility support for individuals seeking CAC and USID card services.
Key Responsibilities
- Staff customer service windows supporting ID card service operations.
- Screen customers during check-in.
- Review customer documentation for completeness before processing.
- Assist eligible recipients with ID card service questions and process flow.
- Maintain professional, courteous service in a high-volume military environment.
- Coordinate with RAPIDS Verifying Officials, Security Site Managers, and supervisors as required.
- Protect PII and sensitive customer information.
Required Qualifications
- Ability to perform all duties and responsibilities of a RAPIDS Verifying Official.
- Strong customer service and communication skills.
- Ability to handle sensitive PII and Privacy Act information appropriately.
- Ability to understand, speak, read, and write English fluently.
- Ability to obtain and maintain a favorable NACI.
Additional Requirements
- CAC Required: Yes
- U.S. Citizenship: Required
- English Proficiency: Required
- Microsoft Office Proficiency: Required
About D2 Government Solutions
D2GS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Learn more at .