Customer Service Specialist I

Location: Chicago, IL or Joliet, IL

Employment Type: Full-Time

Responsibilities

• Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries.
• Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments.
• Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks.
• Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues.
• Handle customer complaints or concerns in a professional manner and provide effective solutions.
• Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests.
• Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System).
• Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices.
• Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction.

Preferred Qualifications

• Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers.
• Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive.
• Comfortable using company software and databases to manage communications with drivers and customers.
• Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines.
• Excellent verbal and written communication skills.
• Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions.
• A reliable team player with a collaborative and customer-first mindset.
• Bilingual in Korean and English.

The base pay range for this role is between $48,000 - $60,000/yr, and your base pay will depend on your experiences, qualifications, and skills.