Customer Service Specialist II

What You'll Do

Process customer orders received by phone, email, and other communication channels
Enter and maintain accurate customer orders and electronic order files
Provide quotations, pricing, and inventory availability for HVAC parts
Monitor backorders and process them according to company procedures
Verify shipments and provide customers with order status updates
Process customer order changes and maintain shipping information

Qualifications

High school diploma or GED required
5+ years of customer service, order management, inside sales support, or related experience in a manufacturing or industrial environment
Strong customer service and communication skills
Excellent attention to detail with the ability to manage multiple priorities
Proficiency in Microsoft Office (Word, Excel, Outlook)
Typing speed of 45+ WPM