CUSTOMER SERVICE SPECIALIST II

Visão geral do trabalho

Requisitos do cargo

HYBRID POSITION

RESPONSIBILITIES

• Manage a portfolio of customers and serve as the primary point of contact throughout the order-to-cash process.
• Process customer orders, quotations, and pricing requests while ensuring compliance with company policies and procedures.
• Coordinate with Sales, Planning, Logistics, Warehouse, and Operations teams to ensure timely order fulfillment and customer satisfaction.
• Monitor order status, manage deliveries, and proactively resolve supply, shipment, invoicing, payment, and customer service issues.
• Act as the primary contact for customer escalations, providing effective solutions and maintaining strong customer relationships.
• Support process improvement initiatives, cross-functional projects, and operational excellence activities.
• Collaborate with regional teams across Mexico, Brazil, and the United States to support business objectives and customer needs.
• Maintain accurate customer and order data in SAP and other applicable systems while ensuring compliance with service standards and business guidelines

Qual o background que deverás ter:

REQUIREMENTS

Education

-Bachelor's Degree in Business Administration, International Business, Industrial Engineering, Logistics, Supply Chain, or related field.

Experience

-4+ years of experience in Customer Service, Order Management, Supply Chain, or related functions.

-Experience managing customer accounts and resolving complex customer issues.

-Experience working in a multinational or industrial environment is preferred.

Technical Skills

-SAP (required).

-Advanced Excel.

-Salesforce (preferred).

Languages

-Advanced English (required).

Core Competencies

-Customer Focus.

-Problem Solving.

-Communication Skills.

-Decision Making.

-Organization and Prioritization.

-Accountability.

-Ability to work under pressure.

-Project Coordination.

-Teamwork and Collaboration.

Competências