Customer Service Specialist

You will answer customer-service calls, emails, and live-chat messages. You will explain products and services, resolve customer questions and complaints, and manage official communities. You will organize customer feedback, propose improvements, follow related departments' progress, maintain service quality, and complete assigned tasks. You will work rotating early or middle shifts, including weekends and public holidays.

Responsibilities

• Answer customer-service calls, emails, and live-chat messages
• Explain products and services to customers
• Resolve customer questions and complaints
• Manage official communities
• Organize customer feedback and propose improvements
• Track related departments' handling progress
• Maintain service quality and improve customer satisfaction
• Complete tasks assigned by supervisors

Requirements

• Customer service experience
• Knowledge of virtual currencies
• Fluent Taiwanese
• Basic English communication skills are preferred
• Ability to work rotating shifts on weekends and public holidays
• Chinese typing speed of at least 50 to 75
• Communication skills
• Basic knowledge of blockchain and cryptocurrency is a plus