CUSTOMER SERVICE SPECIALIST

Thank you for your interest in this opportunity! Your application will only be considered complete after finishing a digital assessment. At the end of your application, and if you meet the required criteria for the role, you will receive a link via your registered email to access it. This step is mandatory, as our recruitment process is based on competency assessment.

We are a company of everyone and for everyone. At MC, we put people at the center: customers, employees, and the community. We create value together, innovate at every step, and lead with closeness, recognizing each person’s unique qualities. Different stories and ideas unite us under the same purpose: to grow and become the best version of ourselves. Because everything we are, we achieve together.

So, join us!

We are looking for a Customer Service Specialist to join our Customer Service team, and we believe we’ll be #betterwithyou!

We count on you to…

• Manage relationships with internal clients in the context of Customer Support service delivery, namely by:

Monitoring operational results, ensuring regular performance analysis and alignment between the objectives of different departments;
Identifying and embracing continuous improvement opportunities;
Ensuring knowledge management and service delivery quality;

• Support Customer Support operations in handling complex cases, coordinating with business specialists from different areas or making autonomous decisions when required;
• Implement operational improvements in the management of Customer Support operations.

So, bring with you…

• Previous experience in customer service (preferred) and CRM tools (a plus);
• Strong operational mindset, with an interest in developing towards a management role;
• Analytical skills and critical thinking, particularly in process analysis;
• Strong communication and relationship management skills;
• Proactivity, sense of responsibility, and results-oriented mindset.

What we have for you…

• Meal Allowance in Dá Card;
• Telecommunications Plan with voice, data, and equipment for permanent employees;
• Flex it Up Program - Extra Off Days, Unpaid Leave, Flexible Work Model (when applicable);
• Health and Life Insurance (for permanent employees) with the possibility of extending Health Insurance to family members with advantageous conditions;
• Flexible Benefits Program (when applicable);
• Onboarding and Initial Training Plan, Continuous Training platform, and Financial Literacy Program;
• School Awards and Merit Scholarships for employees’ children (regular and inclusive education), as well as Holiday Programs during school breaks;
• Flu Vaccine including its administration (voluntary participation);
• We Are Sonae Program, providing psychosocial, financial and legal support to employees;
• Ergocoaching Sessions;
• Mental Health Promotion Programs and Nutrition Consultations;
• Discount and Partnership Program with over 300 leading brands;
• Free coffee and fruit available at the workplace;
• Competitive Salary;
• Collaborative and dynamic work environment.

#BETTERTOGETHER #BETTERWITHYOU

MC Sonae D&I Commitment:
We work to create a work environment based on the richness of profiles and focused on uniqueness, ensuring that everyone feels respected, valued for their skills, and confident in the organization.