Customer Service Specialist

Job Description:

We are seeking a friendly, proactive, and customer-focused Customer Service Assistant to join our team. The successful candidate will be responsible for handling customer enquiries, coordinating service appointments, and ensuring a smooth customer experience from enquiry to job completion.

Key Responsibilities

• Respond promptly to customer enquiries via phone, WhatsApp, email, and social media.
• Provide accurate information on the company's services and pricing.
• Schedule and coordinate appointments with customers and operations teams.
• Prepare quotations, invoices, and follow up on customer confirmations.
• Handle customer feedback and resolve issues professionally.
• Maintain accurate customer records and update internal systems.
• Coordinate with technicians to ensure timely service delivery.
• Follow up with customers after service and assist with payment collection when required.
• Perform general administrative duties and other ad hoc tasks assigned by management.

Requirements

• Minimum GCE 'N'/'O' Level, NITEC, Diploma, or equivalent.
• Good communication and interpersonal skills.
• Customer service experience is an advantage.
• Proficient in Microsoft Office applications.
• Able to multitask and work in a fast-paced environment.
• Positive attitude, responsible, and willing to learn.
• Experience using WhatsApp Business or CRM systems is an advantage.