Customer Service Specialist

This position is located in the Department of Health and Human Services, Assistant Secretary for Administration, headquartered in Washington, District of Columbia. This announcement will close at 11:59 PM, on the day that 50 applications have been received or the closing date of the announcement, whichever comes first.

As a Customer Service Specialist, you will: Enter and update employee or payroll-related information into automated personnel or payroll systems while verifying the accuracy and completeness of data. Assist in researching, analyzing, and interpreting personnel and pay laws, regulations, policies, and procedures to support compliance and resolve customer issues. Coordinate with payroll providers, internal staff, and other stakeholders to resolve personnel and payroll discrepancies and ensure accurate processing of actions. Assist in gathering and analyzing customer feedback, survey data, and service metrics to identify trends and support customer satisfaction initiatives.