Customer Service Specialist

Kelly Services is currently recruiting for a Customer Service Specialist for a well-known healthcare company in Eagan, MN.

Details:

Start Date: October 25, 2016

End Date: January 31, 2017

Work Hours: Monday – Friday - 9:00AM-8:00PM (Must be available for 8.5 hour shift)*

Training: Initial 4 Weeks classroom-based training will be 9:00AM-5:30PM; followed by mentoring with seasoned representative

Pay rate: $15.00

Job Description:

Handle inbound calls regarding Health Savings Accounts (HSA) and other spending accounts within a call center environment

Accountable for maximizing first touch resolution on all client service issues

Provide prompt and quality customer service interactions

Document all communication in database accurately and in a timely manner

Professionally communicate with customers, clients, and all levels within the organization

Knowledge, Skills, & Abilities:

Professional Telephone Etiquette

High level of Empathy

Excellent follow through and decision making skills

Minimum Requirements:

High School Diploma or GED required

4 Year College Degree Preferred, but not required

Basic knowledge in MS Word, Excel and Outlook

Excellent Written & Verbal Communication Skills

2 years of experience in a customer service-related position; or equivalent combination of education and experience

Must be comfortable going through interview and testing process

High School Diploma or GED required

4 Year College Degree Preferred, but not required

Basic knowledge in MS Word, Excel and Outlook

Excellent Written & Verbal Communication Skills

2 years of experience in a customer service-related position; or equivalent combination of education and experience

Why Kelly?

As a Kelly Services candidate you will have access to numerous perks, including:

Exposure to a variety of career opportunities as a result of our expansive network of client companies

Career guides, information and tools to help you successfully position yourself throughout every stage of your career

Access to more than 3,000 online training courses through our Kelly Learning Center

Group-rate insurance options available immediately upon hire*

Weekly pay and service bonus plans