Customer Service Specialist

Open 45d

Description

Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Transfer Support Team) to help us keep our clients happy and our operations smooth.

Who we are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Requirements

What you’ll do:

Rapidly and effectively resolve client issues: receiving and processing partner requests for online transfer bookings (order changes, booking additional services, resolving incidents) through our CRM system;
Advise clients: supporting partners at all stages of working with the online product (search, booking, making changes to bookings created);
Communicate: interacting with suppliers regarding bookings via email and phone;
Work with systems: utilizing CRM systems and our internal databases efficiently.

What we’re looking for:

English proficiency: upper intermediate level (both spoken and written).
Soft skills: kindness, empathy, stress-resistance, politeness, and responsibility.
Quick learner: ability to learn quickly and stay results-focused.
Tech requirements: a functioning computer and microphone.
Travel knowledge: understanding of the travel business and booking systems is an advantage!

Benefits

What we offer:

Remote work: work from the comfort of your home.
Great team: join a young and active team of super specialists.
Flexible schedule: 2 days on after 2 days off from 9:00 a.m. to 9:00 p.m. GMT+3.
Competitive salary: base salary and bonus based on KPI.
Challenging tasks: tackle interesting and ambitious tasks that will elevate your professional skills.
Continuous learning: access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
Perks: enjoy corporate discounts on hotels and other services.

The process:

Application and assessment: you'll receive an assessment link when you apply; if there's a match, you'll be invited to an interview with our HR.
Meeting with HR: a friendly chat with our HR team.
One minute internet speed test: just to make sure you’re all set for remote work.
Interview results and offer!

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!

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