Customer Service Specialist

Open 50d

Serve as the main point of contact for customers, delivering prompt and professional support
Manage end-to-end order processing, including quotations, order confirmation, and delivery coordination
Proactively follow up on project timelines, ensuring on-time delivery and customer satisfaction
Coordinate closely with production, engineering, and sales teams to meet customer requirements
Build and maintain strong customer relationships through consistent communication and service excellence
Identify customer needs and recommend suitable solutions aligned with company capabilities
Handle and resolve customer feedback or issues efficiently, ensuring a positive experience
Maintain accurate documentation of customer interactions, orders, and project updates
Support continuous improvement by highlighting customer feedback and operational gaps
Assist in ad-hoc duties as assigned

Requirements

1–3 years of customer service / admin experience (manufacturing or engineering preferred)
Good communication and coordination skills
Organized, detail-oriented, and able to multitask
Proficient in MS Office

See also