Customer Service Specialist - Richmond, VA

Customer Service Specialist

As a pediatric-focused Durable Medical Equipment company with operations in 10 different states, Neb Doctors services patients, providers, and payers with a primary focus on respiratory equipment and supplies, breast pumps and supplies, maternity products and supplies, and phototherapy equipment.

Our Customer Service Specialists are responsible for:

• Processing orders for respiratory equipment and supplies, breast pump equipment and supplies, maternity products and supplies, and phototherapy equipment as requested and directed by management.
• Trouble-shooting equipment issues and replacement equipment as needed.
• Responding to Patient inquiries related to patient statements/patient balances.
• Responding to requests and questions from providers (medical offices, clinics, urgent cares, hospitals etc).
• Assisting with insurance eligibility verification, benefits confirmation, and prior authorization requests and follow-up with payers.
• Assisting with payer-related audit requests and patient record requests as directed.
• Other projects and tasks as needed.

As site coordinators for our required office locations in each state, specific responsibilities may include:

• Acting as primary local contact for corporate headquarters.
• Acting as the local liaison for vendors servicing the location (i.e. HVAC, Shredding Services, Telephone Providers, Landlords, etc.)
• Acting as the primary local contact for site inspections by Medicare, Medicaid, Licensing, or Accreditation entities in conjunction with the corporate headquarters responsible party.

Reports to: Senior Billing Operations Management