Customer Service Specialist
Join Our Customer Operations Team! Only Ukrainian citizens currently residing in Ukraine!
We’re looking for people who are fast, focused, competitive, and disciplined.
We’re looking for people who are fast, focused, competitive, and disciplined.
Skills that are ideal for our work:
speed
focus
pattern recognition
consistency
performance under pressure
This is a full-time, written Customer Operations role supporting Western / German companies, where your output is clearly measured and your results speak for themselves.
If you like measurable goals, improving your «stats,» and mastering systems - you’ll feel at home here.
What You’ll Do
1. Customer Operations (Written Support)
Handle written customer support requests (questions about returns, shipping, refunds, and assistance with customer accounts)
Work fast, accurately, and consistently
Follow clear processes and instructions
Resolve repetitive tasks efficiently - and get better at them over time
2. Performance & Focus
Work in a results-driven environment with clear targets
Stay focused for long periods without losing quality
Treat your workday like a performance session - output matters
Continuously optimize how you work to become faster and better
3. Quality & English Writing
Write clear, professional responses in strong English
Follow tone-of-voice and guidelines precisely
Maintain quality even at high speed
We Want People Who
⚡ Are extremely fast on a computer
🏆 Enjoy competition and measurable goals
🧠 Can stay focused for long periods
🔁 Aren’t scared of repetitive tasks - you master them
✍️ Have very strong written English
⏱️ Are ready to work at least 40 hours per week
Your First Month (Onboarding Targets)
Transparency matters. These are your onboarding targets - designed to help you ramp up steadily:
Week 1: ~50 closed tickets
Week 2: ~100 closed tickets
Week 3: ~150 closed tickets
Week 4: ~188 closed tickets
The goal is progress, not perfection. Speed and confidence will come as you learn the tools, workflows, and patterns.
You won’t be on your own:
You’ll have daily support from a buddy (who's already hitting those targets)
Your team lead will check in regularly and help remove blockers
Questions are expected - especially in the first weeks
If you’re improving week over week, you’re on track!
What You Get
💰 Salary: €750 / month for the first month (with a performance-based review afterwards)
🏠 Fully remote work
⏳ Flexible working hours - plan your own schedule
🤝Fully paid vacation and sick leave
🤝 No micromanagement - results matter, not excuses
🚀 A real career in Customer Operations
📈 Fast growth for high performers
🌍 Experience working with Western / German companies
Sound like you? Then apply now!