Customer Service Specialist

Key Responsibilities:

1. Responsible for accurate and timely order entry, processing, and tracking,
ensuring all customer orders are properly archived and backed up.
2. Support internal teams by organizing and maintaining customer-related data,
including company profiles, transaction records, and issue resolution status.
3. Provide shipping documentation and assist in coordinating outbound
shipments, including import/export procedures.
4. Assist sales teams with internal administrative tasks related to sales operations,
ensuring smooth internal coordination and execution.
5. Collaborate with cross-functional teams to streamline internal processes and
improve operational efficiency.
6. Support digitalization and automation initiatives to enhance productivity and
data accuracy.

Requirements:

1. Fresh graduates or candidates with a diploma, vocational school, or university
degree in any discipline.
2. Proficiency in English reading, writing, and communication (TOEIC 650+).
3. Strong attention to detail and accuracy in data handling.
4. Ability to work independently and manage multiple tasks simultaneously.
5. Proactive and responsible attitude with strong organizational skills.
6. Good problem-solving and analytical thinking.
7. Flexible and adaptable to changing priorities.
8. Strong interpersonal and communication skills.
9. Proficiency in SAP

Advance Requirements:

• Growth mindset with a passion for continuous learning.
• Willingness to take on challenges and develop professional capabilities.
• Ability to work collaboratively and support team goals.
• High level of discretion and reliability in handling sensitive information.