Customer Service Specialist

Job Summary

We are seeking a friendly, proactive Customer Service Assistant to handle enquiries, coordinate appointments, and ensure smooth customer experiences from enquiry to job completion.

Responsibilities

• Respond promptly to customer enquiries via phone, WhatsApp, email, and social media to provide timely support
• Deliver accurate information about company services and pricing to assist customer decision-making
• Schedule and coordinate service appointments between customers and operations teams to ensure efficient workflow
• Prepare quotations and invoices, and follow up with customers to confirm service agreements
• Manage customer feedback and resolve issues professionally to maintain customer satisfaction
• Maintain and update accurate customer records in internal systems for reliable data management
• Coordinate with technicians to ensure timely and effective service delivery
• Follow up with customers post-service and assist with payment collection when required
• Perform general administrative duties and complete ad hoc tasks assigned by management

Preferred competencies and qualifications

• Customer service experience to enhance customer interaction quality
• Experience using WhatsApp Business or CRM systems to support customer communication and record-keeping