Customer Service Specialist

About the role

Do you have experience in Customer Service and are you passionate about customer care in industrial and technical environments? We are looking for an organized, resourceful, and customer-oriented person to join the commercial department of a leading international company in connection, cabling, and technology solutions for industry.

What you'll do

• Management, entry, and follow-up of orders in SAP.
• Customer service and support for national and international clients.
• Coordination with the sales, logistics, and operations departments.
• Management of customer inquiries, incidents, and claims.
• Preparing and following up on sales offers.
• Handling phone and email inquiries.
• Updating and maintenance of data in the ERP system.
• Follow-up of delivery deadlines and order status.
• Administrative support to the commercial and internal sales departments.

What we're looking for

• Minimum of 2 years of experience in Customer Service, Commercial Administration, or Customer Care positions.
• Experience in order management and commercial support.
• Regular use of SAP, with experience in sales processes being especially valued.
• High level of English, both spoken and written.
• Good command of office software.
• Organized, communicative, proactive person with the ability to work in a team.

What you'll get

• Full-time 40-hour workday, Monday to Friday, with immediate start.
• Temporary contract to cover medical leave, with the possibility of continuity and stable incorporation.
• Immediate start.
• Salary: €25,000 gross per year.
• Full-time schedule from Monday to Friday.
• Joining a solid, international company that is a benchmark in its sector.
• Good working environment and initial training to facilitate integration.

Requirements

Use of SAP, experience in customer service, high level of English, incident management, assertive communication, office tools, and CRM management.