Customer Service Specialist

JOB PURPOSE
Providing premier service to customers and act as the interface with other departments as well as contact with divisions worldwide.

MAIN DUTIES
1. Quotation / order entry / delivery instruction / special issues
2. To communicate with salesmen / customers and divisions worldwide

KEY ACCOUNT ABILITIES
1. Process customer orders/ inquiries according to established department policies
/ procedures after confirming the stock availability, communicate with customer
on relevant information.
2. Communicate timely with customers on delivery status.
3. Prioritize delivery schedules based on customers’ delivery requirements and
stock availability
4. Customer claims handling and open orders delivery follow up, and coordinate
with logistics and finance personnel as well as sales team to provide premier
customer experience
5. Track feedback from transportation or warehousing service providers/ suppliers/
carriers/ logistics etc. to ensure timely order delivery.
6. Coordinate with regional or global colleagues on project implementation
7. Collect, document and consolidate customers voice, feedback according to
defined procedures/system.
8. Prepare quotations and support sales force in daily operation to win orders

JOBHOLDER REQUIREMENTS

1. At least 5 years + experience in customer service
2. Bachelor's degree or above,
3. Good command of English, analytical, quantitative and PC skills
4. Mature, Detail Oriented, Sense of responsibility, urgency and ownership
5. Curious to learn, passionate for excellence, eager to help and patient to listen